Traditional FM Challenges
Managing facilities without a digital system leads to resource waste and poor service
Poor Asset Tracking
Difficulty accurately knowing the status and maintenance history of each asset.
Reactive Instead of Proactive
Focusing on fixing breakdowns instead of preventing them, increasing costs.
Field Team Management Issues
Lack of visibility on technician performance and response speed.
Smart FM Solutions
Work Order Lifecycle
Manage requests from reporting to closure and evaluation.
Preventive Maintenance
Regular scheduling of maintenance tasks to avoid sudden breakdowns.
Comprehensive Asset Registry
Detailed database for each asset with its maintenance history and documents.
Technician App
Mobile app for technicians to receive and execute tasks on-site.
SLA Management
Monitor service levels and ensure adherence to timelines.
Performance Reports & AI
Accurate analytics on maintenance costs and team performance.
How Maintenance is Managed in Mateen
Report Registration
Via client portal, app, or call center.
Smart Assignment
Assign the task to the best technician based on location and specialty.
Execution & Documentation
Technician documents work with photos and spare parts used.
Quality Control
Review executed work and ensure compliance with standards.
Closure & Evaluation
Close request and measure client satisfaction with the service.