What can customers do in the MATEEN Customer Portal?
Customers can view their contracts and payment schedules, check unit completion progress, download documents, and submit and track maintenance requests.
Customer Portal
Mateen Customer Portal
A Complete Digital Platform for Real Estate Buyers
What the Buyer Gets
Full contract view
Electronic signature via Nafath
Payment schedule tracking
Instant notifications upon due dates
Unit completion percentage view
Download all documents
Submit maintenance tickets
Track request status
What the Developer Gets
Reduce manual calls
Full transparency with clients
Reduce collection risks
Regulatory compliance
Professional digital experience
Reduce customer service pressure
Integration with Mateen Real Estate
Direct contract linkage
Payment schedule linkage
Automatic status updates
WAFI compliant
Linkable with CMMS
The Real Value
Transform the buyer experience from paper transactions to a complete digital experience from signing to delivery.
Frequently Asked Questions
How does the portal help real-estate developers?
It gives customers a transparent digital experience and helps developers reduce manual calls, collection risks, and pressure on customer service.
Does the portal connect with MATEEN Real Estate?
Yes. It links directly to contracts and payment schedules, updates request statuses automatically, and can connect with CMMS.