Privacy Policy
Privacy Policy
We are committed to protecting your personal data and maintaining your privacy. Learn how we collect, use, and safeguard your information.
Last updated: October 15, 2026
This Privacy Policy describes how MATEEN ("MATEEN", "we", "us") collects, uses, and discloses your personal information when you use our website mateenapp.com or communicate with us. By using our site, you agree to the practices described in this policy.
Information We Collect
- Information you provide directly: name, email address, phone number, and company name when filling out contact or demo request forms.
- Aggregate visit counter: when enabled, we record public page opens by day, page, language, and country, together with sanitized source/medium/campaign labels. The IP address is processed locally and transiently to derive only a country code; it is not stored or sent to a geolocation provider. We do not determine city or create a visitor ID, and page views are not unique visitors because reloads count again. The site owner can pause this counter, which stops these aggregate records.
- Optional notification interactions: aggregate impressions, clicks, and dismissals are recorded only when you consent to optional analytics, without storing a visitor identifier.
- Optional analytics: optional interaction events are used only if you enable analytics in cookie settings.
- Communications: messages you send us through site forms.
How We Use Your Information
- Responding to your inquiries, demo requests, and scheduling appointments.
- Understanding aggregate page usage to improve our services; these totals are not treated as unique visitors.
- Using optional analytics events only when you consent to them.
- Sending product information and updates — only with your consent.
- Complying with applicable legal and regulatory requirements in Saudi Arabia.
Information Sharing
- We never sell your personal data to any third party, at any time.
- When you submit a Contact Us or Request a Demo form, we store your request and send its details to Salesforce so our team can manage and follow up on your inquiry.
- We may share your data with trusted service providers who assist us in operating the site and services; they are bound by strict confidentiality agreements.
- We may disclose data if required by law or to protect our legitimate rights.
Data Security
- We implement advanced security standards including full TLS encryption for all transmitted data.
- Data is stored on secure servers with strict access controls and regular audits.
- Our platform is built on Salesforce, which holds international security certifications including ISO 27001 and SOC 2.
Your Rights
- Access: you have the right to request a copy of the personal data we hold about you.
- Correction: you can request correction of any inaccurate data.
- Deletion: you have the right to request deletion of your data within the applicable legal framework.
- Objection: you can object to the processing of your data for marketing purposes at any time.
Contact Us
- For any privacy-related inquiries or to exercise your rights, please contact us at:
- Email: info@mateenapp.com
- Address: Riyadh, Saudi Arabia